Travel Agent and Hospitality Specialist Program

Hospitality & Travel
Combined Hours: 
Course Type: 
Mentor Supported
  • Description
  • Objectives
  • Outline
  • Materials
  • Certification
  • Approvals
  • System Requirements
  • Watch a Demo

In addition to learning how to match travelers with the right destinations and services that they desire, our Travel Agent and Hospitality Specialist program also includes detailed descriptions of the many facets of the Hospitality and Tourism sector. 

Travel Agent and Tourism

Are you interested in learning more about a travel agent career? Would you like to better understand travel and tourism jobs? Our Travel Agent and Tourism course can help you learn more about the daily life of a travel agent and take the first step in getting quality training.
Travel agent career professionals consistently help people plan family vacations, corporate trips, cruises, international travel, and specialty tours such as adventure vacations. Travel agents generally have access to important information regarding fares and discounts, and are knowledgeable about particular geographic locations. Overall, a travel agent career professional can help consumers plan the most appropriate travel arrangements for their needs.

Our travel agent course provides training on the essentials of travel and tourism, from air transportation to the cruise industry and more. Let our course be your first step in getting one of many interesting travel and tourism jobs such as working for a corporation, online travel agency, or even working from home!

Prerequisite(s): None

Travel Agent Geography

A professional travel agent must match the traveler with the right destination and services this course helps you learn how to do that exact thing. Travel Agent Geography approaches geography from the travel industry perspective and is designed not just for travel agents but for all travel professionals. Among the highlights are detailed information on attractions, climate, lodging, and cultural patterns. Sample itineraries and profiles of typical visitors to each destination are also included in this course. 

Prerequisite(s): None

Hospitality: An Introduction

Hospitality: An Introduction provides a detailed description of the many facets of the Hospitality and Tourism sector, including tours and travel, hotels, restaurants, culinary, casino operations, cruises, and the recreation and leisure industries. Personal profiles of industry leaders highlight the wide range of career opportunities available in the field. This course discusses the Hospitality and Tourism industry's evolution toward increased internationalization and integration. Industry vignettes offer a behind-the-scenes view of real-life job tasks and career success stories. Each module of this course features practical case study scenarios, a description of trends in the field and ways to apply your knowledge. 

Prerequisite(s): None

** Course Subject to Change.

Travel Agent and Tourism

After completing this course, you should be able to:

  • Identify basics of the travel industry and how to deliver quality tourism services
  • Recall strategies for coordinating transportation
  • Recognize steps for coordinating and booking accommodations, attractions, and destinations
  • Define the elements of potential economic, political, environmental, and social impacts
  • Recall methods for communicating with clients and marketing and selling to the public

Travel Agent Geography

After completing this course, you should be able to:

  • Identify strategies for selling geographical destinations
  • Recall features of North and South American destinations and more
  • Identify features of European and Asian destinations and more
  • Recognize climate patterns, culture, and typical visitor types for destinations around the world
  • List the steps to start your own travel business

Hospitality: An Introduction

After completing this course, you should be able to:

  • Define the mission and product of hospitality
  • Identify factors to consider when managing lodging
  • Recall the basics of the food service industry and restaurant business and operations
  • Recognize different types of tourism, recreation and entertainment events, functions, and operations related to hospitality industry
  • Identify current trends in hospitality and skills needed for management and leadership roles

Travel Agent and Tourism

Travel Agent and Tourism Module 1
The Travel Industry and Marketing

  • Services and Tourism
  • What is Tourism?
  • History of Travel and Tourism
  • Maps
  • Tourism’s Challenges and Opportunities
  • Foundations for Understanding Tourist Motivations
  • Specialized Tourist Segments
  • Delivering High Quality Service

Travel Agent and Tourism Module 2
Delivering Quality Tourism Services

  • Quality
  • Service Encounters
  • Quality and Customer Satisfaction
  • Anticipating and Meeting Guest Needs
  • Serving Traveler Needs
  • Why Use Intermediaries?
  • One-Level Distribution Channels
  • Two and Three Level Distribution Channels
  • Selling

Travel Agent and Tourism Module 3
Technology and Transportation

  • Improving Operating Efficiency and Effectiveness
  • Changing Communication and Distribution Channels
  • Improving Profitability
  • Point-of-Sale Systems
  • Management Information Systems
  • Surface Transportation
  • Scenic Railroads
  • Highways and Byways
  • Airlines

Travel Agent and Tourism Module 4
Accommodations and Food/Beverage

  • Lodging
  • Classifications and Rating Systems
  • Franchising
  • Management Contracts
  • Major Influences on the Development of Food and Beverage
  • Building a Culinary Heritage
  • Building Profitable Operations
  • Beverage Operations

Travel Agent and Tourism Module 5
Attractions and Destinations

  • Heritage Attractions
  • Commercial Attractions
  • Gaming
  • Shopping
  • Live Entertainment
  • Classifying Destinations
  • Sporting Activities
  • Year-Round Playgrounds

Travel Agent and Tourism Module 6
Economic, Political, Environmental, and Social Impacts

  • Economic Growth and Vitality
  • Multiplier Concept
  • Tourism and Politics
  • Public/Private Organizations
  • Tourism Planning
  • Social and Cultural Benefits of Tourism
  • Using Culture to Attract Tourisms
  • Unintended Consequences of Tourism

Travel Agent and Tourism Module 7
Sustaining Tourism’s Benefits

  • When is Tourism Too Much of a Good Thing?
  • What’s in a Name?
  • Establishing Standards
  • Going Green
  • Future of Sustainability
  • The Shape of Tourism Markets
  • Emerging Tourism Markets
  • Transportation Transformations
  • Service Enhancements
  • Tourism Research
    **Outlines are subject to change, as courses and materials are updated.**

Travel Agent Geography

Travel Agent Geography Module 1
Geography and Tourism

  • Elements of Geography
  • The Influence of Tourism
  • Place and Space
  • The Opportunity
  • New England
  • Mid-Atlantic
  • South-Atlantic

Travel Agent Geography Module 2
Geography of the United States

  • East South Central
  • East North Central
  • West South Central
  • West North Central

Travel Agent Geography Module 3
United States and Canada

  • Mountain
  • Pacific
  • Canada
  • Canadian Territories

Travel Agent Geography Module 4
Geography of Mexico and Caribbean

  • Mexico and Central America
  • Greater Antilles
  • Lesser Antilles
  • Other Windward Islands

Travel Agent Geography Module 5
Geography of Caribbean and South America

  • Barbados
  • Trinidad and Tobago
  • The Atlantic Islands
  • The Andes Countries
  • Middle-Latitude South America
  • Brazil and the Guyanas

Travel Agent Geography Module 6
Geography of Europe

  • Western Europe
  • Northern Europe
  • Southern Europe
  • Central Europe and Balkan States

Travel Agent Geography Module 7
Geography of Russia and the Middle East

  • Russia and its Neighbors
  • The Central Asian Countries Created from the Former Soviet Union
  • Middle East
  • The Arabian Peninsula

Travel Agent Geography Module 8
Geography of Africa

  • North Africa
  • West Africa
  • East Africa
  • Southern Africa

Travel Agent Geography Module 9
Geography of Africa and Asia

  • Central and Interior Africa
  • East Asia
  • South Asia
  • Southeast Asia

Travel Agent Geography Module 10
Geography of Asia, Australia, New Zealand and the Islands of South Pacific

  • Indochina-Vietnam, Cambodia, and Laos
  • Polynesia
  • Melanesia, Micronesia, and Other Pacific Islands
  • New Zealand and Australia

Travel Agent Geography Module 11
Start a Travel Business

  • The Travel Agent's World
  • Travel Business Risks
  • Home-based Travel Agents
  • Defining Your Market
  • Choosing Your Clients
  • Research Your Market
  • Sizing Up the Competition
  • Laying Your Foundation
  • Start Up Costs
  • Travel Specific Software
  • Price Your Time & Package
  • All About Tours & Cruises
  • The Adventure Travel
  • Senior Travel
  • Advertising & Promotion
  • Controlling Your Finances

**Outlines are subject to change, as courses and materials are updated.**

Hospitality: An Introduction

Hospitality: An Introduction Module 1
Introducing Hospitality

  • Hospitality through the Ages
  • Ancient Times
  • Medieval Times
  • 18th and 19th Centuries
  • The Interrelated Nature of Hospitality and Tourism
  • Hospitality Industry Philosophy
  • Sustainable Hospitality
  • The Focus on Service
  • Trends in Hospitality and Tourism

Hospitality: An Introduction Module 2
The Hotel Business

  • History of Innkeeping in the United States
  • Hotel Development and Ownership
  • Franchising
  • Contracts and Trusts
  • Classification of Hotels
  • Best, Biggest and Most Unusual Hotels and Chains
  • International Perspective
  • Sustainable or Green Lodging
  • Trends in Hotel Development

Hospitality: An Introduction Module 3
Rooms Division Operations

  • The Functions and Departments of a Hotel
  • Role of the Hotel General Manager
  • Revenue Management
  • Reservations
  • Guest Services
  • Concierge
  • Housekeeping
  • Sustainable Lodging
  • Security/Loss Prevention

Hospitality: An Introduction Module 4
Food and Beverage Operations

  • Food and Beverage Management
  • Kitchen
  • Food Operations
  • Bars
  • Stewarding Department
  • Catering Department
  • Room Service/In-Room Dining
  • Sustainable Food and Beverage Operations
  • Trends in Lodging Food and Beverages

Hospitality: An Introduction Module 5

  • Wines
  • Beer
  • Sustainable Brewing
  • Spirits
  • Nonalcoholic Beverages
  • Bars and Beverage Operations
  • Inventory Control
  • Personnel Procedures
  • Liquor Liability and the Law
  • Trends in the Beverage Industry

Hospitality: An Introduction Module 6
The Restaurant Business

  • Developing a Restaurant
  • Restaurant Market and Concept
  • Restaurant Location and Ambiance
  • Sustainable Restaurants
  • Menu Planning
  • Equipment Capacity and Layout
  • Price and Pricing Strategy
  • Classification of Restaurants
  • Trends in the Restaurant Business

Hospitality: An Introduction Module 7
Restaurant Operations

  • Front of the House
  • Restaurant Forecasting
  • Service
  • Suggestive Selling
  • Sustainable Restaurant Operations
  • Back of the House
  • Food Production
  • Management Involvement
  • Purchasing and Receiving
  • Storing and Budgeting
  • Restaurant Accounting

Hospitality: An Introduction Module 8
Managed Services

  • Airlines and Airports
  • Military
  • Elementary and Secondary Schools
  • Colleges and Universities
  • Managing Managed Services
  • Sustainable Managed Services
  • Health Care Facilities
  • Business and Industry
  • Leisure and Recreation
  • Trends in Managed Services

Hospitality: An Introduction Module 9

  • What is Tourism?
  • The Five Ages of Tourism
  • Rail, Automobile, and Coach Travel
  • Airlines
  • Cruise Ships
  • The Economic Impact of Tourism
  • Promoters of Tourism
  • Business Travel
  • Ecotourism

Hospitality: An Introduction Module 10
Recreation, Attractions and Clubs

  • Recreation, Leisure and Wellness
  • Government-Sponsored Recreation
  • Commercial Recreation
  • Disney and Universal Studios
  • Regional Theme Parks
  • Animal Attraction
  • Historic Places/Sites
  • Museums and Performing Arts
  • Destinations
  • Noncommercial Recreation

Hospitality: An Introduction Module 11
Gaming Entertainment

  • The Casino Resort
  • Types of Casino Operations
  • Comps 
  • Components of Casino Resorts
  • Evolution of Gambling and Casinos
  • Working in a Casino Resort
  • Casino Operations
  • Sustainability in Gaming Entertainment

Hospitality: An Introduction Module 12
Meetings, Conventions and Expositions

  • Key Players in the Industry
  • Types of Meetings and Conventions
  • Types of Associations
  • Historical Associations
  • Venues
  • Convention Centers 
  • Conference Centers
  • Sustainable Meetings and Conventions

Hospitality: An Introduction Module 13
Special Events

  • What Event Planners Do
  • Challenges and Tools for Event Planners
  • Classifications of Special Events
  • Required Skills and Abilities for Planners
  • Special Event Organizations
  • Sustainability in Special Events
  • The Special Events Job Market
  • Trends in the Special Events Industry

Hospitality: An Introduction Module 14
Leadership and Management

  • Leadership
  • Example of Excellence in Leadership
  • Hospitality Management
  • What is Management?
  • Managerial Skills
  • Sustainable Leadership
  • Distinction Between Leadership and Management
  • Ethics
  • Trends in Leadership and Management 


**Outlines are subject to change, as courses and materials are updated.**

Ed4Career is committed to being both environmentally conscious and making it easier for you to study! We’re making your education mobile! All of our textbooks are now provided as eTextbooks*. You can access them on your laptop, tablet, or mobile device and can study anytime, anywhere.

The move away from physical books to eTextbooks means you get the latest, most up-to-date version available. This also makes your training more accessible, so you can study anywhere you have your phone or tablet. The best part is that all materials are included in your training cost so there are NO extra fees for books!**

*A few courses still have physical materials.

Travel Agent and Tourism

Upon successful completion of our Travel and Tourism course, students will be prepared for an entry-level position as a travel agent in a travel agency and will be prepared to take the National Travel Agent Proficiency (TAP) Test. The TAP Test is a basic competency test that measures the entry-level knowledge of travel professionals within all aspects of the travel industry. The test was developed by The Travel Institute and the American Society of Travel Agents (ASTA) to provide a national standard of entry-level proficiency for the travel industry.

** Certification exams are not included in the cost of the course.**

 International Association for Continuing Education and Training (IACET)

Ed4Career has been approved as an Accredited Provider by the International Association for Continuing Education and Training (IACET). In obtaining this accreditation, Ed4Career has demonstrated that it complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of the Accredited Provider status, Ed4Career is authorized to offer IACET CEUs for courses and programs that qualify under the ANSI/IACET Standard.

The Continuing Education Unit (CEU) was created by IACET as a measurement of continuing education. One (1) IACET CEU is equal to ten (10) contact hours of participation in an organized continuing education experience under responsible sponsorship, capable direction, and qualified instruction. Under IACET's care, the IACET CEU has evolved from a quantitative measure to a hallmark of quality training and instruction. For more information on IACET, visit

Internet Connection

  • Broadband or High-Speed - DSL, Cable, and Wireless Connections

*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.

Hardware Requirements

  • Processor - 2GHz Processor or Higher
  • Memory - 1 GB RAM Minimum Recommended


PC Software Requirements

  • Operating Systems - Windows 7 or higher
  • Microsoft Office 2013 or higher. Also, you could use a general Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
  • Internet Browsers - Google Chrome is highly recommended
    • Cookies MUST be enabled
    • Pop-ups MUST be allowed (Pop-up Blocker disabled)
  • The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
  • PowerPoint Viewer (if you do not have PowerPoint)
  • Adobe PDF Reader
  • QuickTime, Windows Media Player &/or Real Player


MAC Software Requirements

  • Operating Systems - Mac OS x 10 or higher with Windows
  • Mac office programs or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
  • Internet Browsers- Google Chrome is highly recommended
    • Cookies MUST be enabled
    • Pop-ups MUST be allowed (Pop-up Blocker disabled)
  • The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
  • PowerPoint Viewer (if you do not have PowerPoint)
  • Adobe PDF Reader
  • Apple QuickTime Media Player